Returns & Exchanges
At Cushion Lab, we want you to experience ultimate comfort; if you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Package Your Items
Place the items in their original packaging or a secure box, ensuring all tags and components are included to qualify for a refund.
Receive Your Refund
After our team inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing